We provide health professionals with easy access to ylzzcom^® Mail Service for processing your patients’ new prescriptions. For immediate processing, simply submit a prescription using your ePrescribing tool.

Use Your ePrescribing Tool

To ePrescribe:

ylzzcom Mail Service Pharmacy
NCPDP ID: 0322038
One Great Valley Blvd
Wilkes-Barre, PA 18706

For Specialty prescriptions choose:

CVS Specialty
NCPDP ID 1466033
800 Biermann Court
Mount Prospect, IL 60056

For ePrescribing questions, call us at 1-877-864-7744 (TTY: 711). 
Monday through Friday
9 a.m. to 7:30 p.m. (ET)

Fax in the Prescription:

Download the mail service prescription fax form*, complete it and fax it to 1-800-378-0323 (TTY: 711)
*This form is for health professionals only.

For Specialty prescriptions choose:

CVS Specialty
NCPDP ID #1466033

Fax: 1-800-323-2445 (TTY: 711)
Phone: 1-800-237-2767 (TTY: 711)
Mail: 800 Bierman Ct., Mount Prospect, IL 60056

Specialty Hours of Operations: Monday to Friday, 7:30 AM to 7:30 PM (local time)

Learn how to submit electronic prior authorization information, get important information and view frequently asked questions.

View Electronic Prior Authorization Information 

We’re here to help. For questions related to processing a retail pharmacy prescription claim, call the toll-free number listed below.

Here at ylzzcom, your needs are important to us. Please do not hesitate to call us directly.

New Mail Rx Number

1-800-378-5697 TTY: 711

Monday through Friday
8 a.m. to 6:30 p.m. CT

Find links to up-to-date, reliable drug information.

View Clinical Drug Information

ylzzcom helps more than 100 million members get the medications they need by working with their plan sponsors to provide cost effective, comprehensive prescription benefit plans. We offer the convenience of a nationwide network of more than 68,000 pharmacies and the option of Rx Delivery by Mail through ylzzcom Mail Service Pharmacy.

Rx Delivery by Mail is a convenient and cost-effective way for your patients to fill up to a 90-day supply of eligible long-term medications with no-cost shipping. With most prescription plans, members save money when they fill by mail.

Because it takes 7 to 10 business days to process a mail service prescription, you may wish to write an additional 30-day prescription that your patient can fill at retail pharmacy right away. Mail service prescriptions are typically written for up to a 90-day supply with three refills.

RxSavingsPlus provides eligible participants with savings of up to 80% on generic drugs and up to 40% on brand name drugs* at 65,000 participating pharmacies nationwide. Participants without health benefits can also save at MinuteClinic, with up to 15% off health services or screenings. It’s available to patients without prescription coverage or to patients taking medications that are not covered by their prescription plan. For more information, visit RxSavingsPlus.com or call 1-877-673-3688 TTY: 711.

*Average savings of 55% for generics and 24% for brands.

If a member’s eligibility information is incorrect and a provider submits a claim using the correct information, the claim will reject. In most cases, we can assist the provider at the point of service. Please advise your customers that they should inform their plan sponsors of any incorrect information and remind them that claims will continue to reject until it is corrected.

The identification number can be found on the member’s ID card. The Help Desk is not able to provide identification numbers.

The RXGRP number and other data can be found on the member’s ID card. Please be sure to check both sides of the card for the necessary information.

Yes. If there is an RXPCN number on the member’s ID card it must be submitted exactly as it appears on the card. If there is no RXPCN, submit the default number according to the Banking Identification Number (RXBIN) listed in the appropriate Payer Sheet.

Submit the claim through the claims system to receive the adjudicated response, which will include the amount owed by the member, as well as information on eligibility, plan coverage, pricing, and applicable clinical programs and services. The Help Desk is not able to provide this information.

Many plan sponsors allow members to receive an early refill for vacation. Submit the claim as usual and contact the Help Desk for coverage verification if the claim rejects. If the plan sponsor allows vacation supplies, the representative will provide a prior authorization code.

Providers should note the adjudication response, which typically includes online re-transmission instructions or the appropriate contact information.

Submit a claim through the claims system to receive an adjudicated response, which will include messaging about plan coverage. The Help Desk cannot provide this information.

The Help Desk will help providers determine which data fields should be used for specific data whenever possible. Because there are many different types of software, however, representatives may not be familiar with your system setup. Providers should consult their software vendor or chain headquarters for technical assistance.

Press 0 at any time during the call to connect with a representative.

Unless otherwise specified, use RXBIN 004336. In most cases, the RXBIN is on the member’s ID card.